SMS Text Messaging Integration

Project: New feature documentation that uses the Twilio API silently to integrate text messaging into the product.

Context: Feature writer, working with the Product Analyst to create release documentation, online help, and two PDF guides:

  • Client-facing user guide (included in this project)
  • Internal installation and setup guide for implementations team

Note: I created this Robohelp template as part of a separate initiative to migrate content from a CMS.

Achievements:

  • Implementations and end-users were successfully able to install, setup, and use this integration based on the first round of the documents provided.
  • Assisted Sales and marketing by providing their feature materials as part of the release, prompting clients to place orders quickly after release.
Launch Online Help