SMS Text Messaging Integration
Project: New feature documentation that uses the Twilio API silently to integrate text messaging into the product.
Context: Feature writer, working with the Product Analyst to create release documentation, online help, and two PDF guides:
- Client-facing user guide (included in this project)
- Internal installation and setup guide for implementations team
Note: I created this Robohelp template as part of a separate initiative to migrate content from a CMS.
Achievements:
- Implementations and end-users were successfully able to install, setup, and use this integration based on the first round of the documents provided.
- Assisted Sales and marketing by providing their feature materials as part of the release, prompting clients to place orders quickly after release.